❔Basic definition
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💡 Tough conversations are those discussions that are uncomfortable but necessary for growth, resolution, or improvement. They can involve giving critical feedback, addressing conflicts, or discussing sensitive topics.
Doing these conversations with skill, is front and centre of being a great people manager and a critical attribute of managers who are “force multipliers” ref:
Core Behaviours
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🌈 Why we care about it?
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💡 Avoiding tough conversations can lead to unresolved issues, decreased morale, and a lack of trust within your team. Handling these conversations well can strengthen relationships, improve performance, and create a more transparent and trusting work environment.
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🔧 Here’s what you need to do:
Prepare for the Conversation
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💡 Being well-prepared helps you stay focused and handle the conversation with confidence.
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- Define the Purpose: Be clear about why the conversation is necessary and what you hope to achieve. This helps keep the discussion on track.
- Gather Facts: Collect relevant information and examples to support your points. This makes the conversation more objective and less personal.
- Consider the Other Person’s Perspective: Think about how the other person might feel and what their viewpoint might be. This helps you approach the conversation with empathy.
Structure the Conversation
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💡 💡 Having a structure can make tough conversations more manageable and productive.
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- Opening: Start by stating the purpose of the conversation clearly and calmly.
- Express Concerns: Share your observations and concerns using specific examples. Focus on behaviours and outcomes, not personal attributes.
- Listen Actively With Curiosity: Give the other person a chance to share their perspective. Listen without interrupting and acknowledge their feelings and viewpoints.
- Discuss Solutions: Collaborate on finding solutions or next steps. Be open to suggestions and agree on a plan of action.
- Close Positively: End the conversation on a positive note, expressing confidence in moving forward and appreciation for their time and openness.